From Stalled Pilot to $43M Annual ROI: Top 5 Global Telco Achieves 95% Accuracy with Snorkel AI

This Top 5 Global Telco aimed to evolve its internal billing co-pilot into a customer-facing chatbot capable of serving its global customer base. However, the project stalled at 54% accuracy due to data blind spots and reasoning errors that frustrated efforts to launch.

Snorkel used cutting-edge data development frameworks to embed the telco’s subject-matter expertise directly into the GenAI application. This included creating a rigorous evaluation workflow and data development acceleration techniques that scaled human-in-the-loop expertise, enabling the application to accurately resolve even the most complex edge case.