Customer stories

A leading global firm transforming insurance subrogation operations with AI found that manual review processes capped their throughput to ~30% of available claims.

Strategic dominance in the Indo-Pacific relies on the ability to track and coordinate friendly forces—”blue objects”—with absolute precision. To maintain operational awareness in dynamic and contested environments, the Department of War identified a requirement for adaptable, dual-use technologies that enhance logistics and decision-making resilience.

This Top 5 Global Telco aimed to evolve its internal billing co-pilot into a customer-facing chatbot capable of serving its global customer base. However, the project stalled at 54% accuracy due to data blind spots and reasoning errors that frustrated efforts to launch.

Customer Story An Asian telecom leader aimed to expand its offerings with a flagship AI personal assistant. However, the team faced critical roadblocks:  These gaps made it challenging to iterate quickly, inflating development costs and stalling deployment The company partnered with Snorkel AI to radically improve how it created and evaluated data for agentic systems to overcome these issues. In…

Challenge Experian’s customer support team used to require agents to manually find and customize templates to respond to common questions. Leadership recognized an opportunity to improve response times and customer experience by using an LLM system to automatically handle a significant portion of support emails—enabling human agents to focus on more complex requests. Solution Experian deployed an Agentic AI solution…

Enterprises facing aggressive revenue targets without more headcount are turning to agentic AI innovator Rox.  Rox is redefining the revenue stack with it’s AI-powered sales productivity platform, starting with the Rox sales agent swarm which provides agents that can perform at the level of top sales reps. Rox is redefining the revenue stack with our AI-powered sales platform. Off-the-shelf models…

Our client values customer satisfaction as a core business goal, but their ability to track it with their virtual assistant was limited. The company typically tried to collect experience ratings at the end of interactions. Customers answered these surveys infrequently—and typically when dissatisfied—making the data unreliable in its raw form. Furthermore, manually labeling interactions to analyze satisfaction trends presented slow…

Using AI to supercharge online retail Wayfair is a Boston-based e-commerce company specializing in home goods and furniture, serving ~22M customers and partnering with ~20K suppliers. To ensure that relevant products appear in customer searches (e.g., “blue outdoor pillows”), they rely on product tags (e.g., “blue” “outdoor” and “pillow”). With over 10,000 product tags across 40 million products, creating and…

Using AI to support audit relevance and improve operational efficiency This global “big four” consulting company strives to provide its diverse team of experts with the most current and relevant accounting, auditing, and industry information. Over the last 170 years, the company has learned that to anticipate shifts in regulations and proactively help its clients adapt, it must stay up…